All ideas

If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new...

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...

It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.

All of my users are in a mixed phone environment, they receive queue calls at anytime and direct dials. Users have no real way of quickly separating the two before they answer a physical phone.

Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.