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Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova about 1 year ago in RingCentral Admin Portal 0 Under review

Add an editable title to pinned posts

When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I though...
Genevieve Riverin over 1 year ago in RingCentral Web/Desktop App 2 Under review

Streamline Live Monitoring Process and Functionality

The process to live-monitor agents is very frustrating. I must pull up the Supervisor app, search for the agent I want to live-monitor, click the monitor icon, click the voice monitor icon, enter my station ID or phone number, then I receive a pho...
Timothy Larsen over 1 year ago in RingCentral Contact Center 4 Under review

Allow RingCentral App to Receive Intercom Calls

Useful for easier communication with remote users
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Add Time Zone Designation for Organizer of Call

The call Organizer should be able to designate the time zone of a scheduled meeting directly on the scheduling page. Currently, the scheduling time is fixed to the organizers extension. Example: If I'm in an airport using my laptop, I can't schedu...
Guest about 2 years ago in RingCentral Video 0 Under review

Daily live reports export

Live reports has certain information on talk, hold, handle times not found in daily reports. Need to set up a daily, weekly, monthly scheduled export like in call queue management delivery settings.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

When a calibrator submits their evaluation for a calibration, the calibration form is gone; it can’t be accessed anywhere. We should be able to see the different calibrators forms in the Calibration tool. All we see is the variance. We need to see...
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Future consideration

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension about 1 year ago in RingCentral Admin Portal 0 Under review

Allow caller to leave voicemail or choose to have a text back to start text communication

Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...
Robert Thyr about 1 year ago in RingCentral Admin Portal 0 Under review

Add a Visible Timer to Meetings

It would be nice to give speakers/presenters a visual queue on how much time they have left. People often present for longer than their allotted time because they are unaware of how much time they have used. Maybe have it hover over a shared scree...
Guest almost 3 years ago in RingCentral Meetings & Webinar 1 Under review