All ideas

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...

Please allow us to pick and choose what accounts show up in the company account search.

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails

I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or ...

Due to the changes with texting and added allotments to accounts, it is imperative that users be able to see a running total of the text messages sent/received in a convenient spot. No user should be required to count text messages or just hope th...

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.

We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW...