Skip to Main Content

All ideas

Showing 7545 of 7545

[Call Queue] More Roles with Granularity

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...
Corentin LAUNAY over 1 year ago in RingCentral Phone 0 Under review

Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson over 1 year ago in RingCentral Phone 0 Planned

Sort options for Real Time and Schedule Manager

Would be convenient to be able to sort by any chosen column in Real Time and Schedule Manager screens.
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

Opera Browser support

I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera m...
Matthaus Steinke over 1 year ago in RingCentral Web/Desktop App 0 Under review

More flexible forecasting options

The forecast is very standard to look at 1, 2, 3 weeks, 1/3/6 months, or a 1 year timeframe, yet schedules only run for 1, 2, 3, or 4 weeks. It doesn't make sense not to allow this to match. When looking at the call history, the lowest option to b...
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

System should identify schedules needed, instead of me assigning daily/weekly rules

This is the first WFM system I have experienced that does not identify where employees should be scheduled to meet a forecasted pattern. I can make an educated guess to where to place agents, within any range of time, but what a timesaver to be ab...
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

Select All button in ACD User skills tab

When changing up skills for an agent on a temporary basis, it would be convenient to have a "select all" box at the top of the Active Skill column, rather than checking the box for every single skill. When needing to deactivate 30-40 skills, witho...
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

Survey & Feedback after calls

We are requesting to have a survey email or Feedback email after the call ends. Once the call ends we would like an auto generated email sent to the caller internally.
Frank Burgos over 1 year ago in RingCentral Contact Center 1 Under review

Compare time periods

Add ability to compare two time periods, eg current month vs last month, or last 90 days vs prior 90 days
Harold Tan over 1 year ago in RingCentral Analytics 1 Planned

New account password

When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters C...
Ronald Marisie over 1 year ago in RingCentral Admin Portal 0 Under review