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Option to play a sound when a line disconnects

I would like the option for a sound to play when the line disconnects. Options to upload a sound or select from an option of tones would be nice. I had one system that played two short mid to low range tones on disconnect.
Josh Shofstahl over 1 year ago in RingCentral Phone 1 Under review

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush over 1 year ago in RingCentral Web/Desktop App 3 Needs more information

Do not push app updates before repo updated

With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an...
Erik Jacobsen over 1 year ago in RingCentral Phone 2 Under review

Enable all extension recordings on creation

Have a tick box that will enable call recordings on all extensions when they are created. When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
Trevor van Minnen over 1 year ago in RingCentral Admin Portal 0 Under review

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney over 1 year ago in Hardware 3 Under review

Schedule Prebuilt Reports, and add their data field to "Data Downloads"

Currently there are some prebuilt reports (for example, Schedule Adherence, Evaluations by Team, Evaluation Details) that are incredible useful, but they cannot be schedule and sent via email (or made accessible via data download / cURL) on demand...
Navid Salimian over 1 year ago in RingCentral Contact Center 0 Future consideration

Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

Have the same features as the meetings dashboard and can see usage of RCV rooms.
Leo Brennan over 1 year ago in RingCentral Analytics 1 Under review

Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero over 1 year ago in RingCentral Phone 4 Under review

Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce...
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

Add longer louder Notification sounds

I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
Patrick Chandler over 1 year ago in RingCentral Mobile App 0 Under review