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Dial hyperlink on PC through Softphone to connected deskphone...

When making an outbound call from a customer file, it would be beneficial to be able to copy the phone number from within said software and paste into softphone which then dials out on the connected desk phone. This prevents errors and I believe w...
Jeff Byrn about 1 year ago in RingCentral Phone 1 Already exists

Show contact name not just number on outgoing calls in Analytics/Performance Reports

We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.
Guest about 1 year ago in RingCentral Analytics 0 Under review

RingCentral One Touch Room Devices

Other platforms - MS Teams, Webex, Zoom have one touch room devices. It would be nice if RC would incorporate this into their platform
Guest about 1 year ago in RingCentral Rooms 1 Already exists

Offer Ring Central app with Sandboxing disabled for Citrix deployments

We have been testing the Ring Central App in our Citrix environment. Users log in via Wyse terminals running ThinOS 9.1+. Since there is no Ring Central workspace plugin for ThinOS we are required to rely on HDX redirection. The issue is that Chro...
Guest about 1 year ago in RingCentral Integrations 0 Under review

Retrieve and Convert Meeting Recording outside of initial conversion opportunity

There is no way to convert a meeting recording file if you close the conversion progress bar during the initial conversion when you close a meeting. That means the meeting you just recorded is lost, even though the data is sitting on your hard dri...
Guest about 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Once reached the VM, the system should send a Youtube link to the caller

I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
Guest about 1 year ago in RingCentral Phone 1 Under review

Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...
Khadra Michaelsen about 1 year ago in RingCentral Admin Portal 0 Under review

Ring Central App on Computers Circle with Initials

Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

RingMe button to ring Call Queue

The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way ...
Guest over 1 year ago in RingCentral Phone 0 Under review