All ideas

A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.

It would great if after users register for a webinar the reply the service sends is in the format of a calendar invite, not an email.

If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone. Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce. [a...

There is currently no option to set up bonus point questions on the evaluation form. Please update the tool so we can give agents the chance to earn bonus points.

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...

For Mac users on the New Outlook, when trying to schedule a RingCentral meeting through the RCM app on desktop, the invitation will populate as an attachment, rather than with the actual details itself. There should be a feature on RCM that's avai...

I have a couple of user's who have limited bandwidth, but need to join RCV meetings. Would it be passible to leave it to the discretion of the participant, to disable video from other attendees, and only enable it when required. Like presentations...

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording