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Share Browser Window Highlight

Like Zoom and Skype, when you select a browser window to share, there should be a thick, colored line that should highlight that browser window so you can immediately see which one is actively being shared. This is a basic feature of every other s...
Michael Helman over 1 year ago in RingCentral Video 0 Under review

Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg over 1 year ago in RingCentral Engage Voice 1 Under review

Service Status - Analytics Portal

On the service status page ( it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson over 1 year ago in RingCentral Analytics 1 Under review

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein over 1 year ago in Developer Platform and APIs 0 Under review

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga over 1 year ago in RingCentral Admin Portal 0 Under review

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Transcribe Calls - On Demand

Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a ce...
Forté Music School over 1 year ago in RingCentral Phone 0 Under review

Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb over 1 year ago in RingCentral Admin Portal 0 Under review

Synchronize iCloud contact to Service Web

Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
Erik Jitomo over 1 year ago in RingCentral Web/Desktop App 0 Under review

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton over 1 year ago in RingCentral Web/Desktop App 4 Future consideration