Customer Ideas Portal

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

please add integration with Go HighLevel

Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client