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Add Fax data to Analytics reporting by EXT

Add Fax data to Analytics reporting by EXT, so I can determine all the activities an agent is performing in RING. I am currently downloading all outbound fax data and creating a separate repo
Will Snyder 10 months ago in RingCentral Analytics 1 Future consideration

Synchronise Teams Status with ACO Status

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
Dave Lawes 11 months ago in RingCentral Integrations 1 Future consideration

AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor 11 months ago in RingCentral Integrations 0 Future consideration

Remove deactivated reps from the reports

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.
Guest 11 months ago in RingCentral Analytics 0 Future consideration

WFM PRO - Improve Schedule Reporting Process

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...
John Bruns 11 months ago in RingCentral Contact Center 0 Future consideration

Select useres

Can the report be made where we can select just users of our team?
Guest 11 months ago in RingCentral Analytics 3 Future consideration

Adjust schedules on weekly view to remove employee shifts

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.
Nishant Pyasi 11 months ago in RingCentral Contact Center 1 Future consideration

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones 12 months ago in RingCentral Contact Center 1 Future consideration

WFM Pro - Hierarchy View within Schedule Manager

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.
John Bruns 12 months ago in RingCentral Contact Center 0 Future consideration

Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio about 1 year ago in RingCentral Integrations 1 Future consideration