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Prevent agents from disabling which q they are in or turning off q calls.

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Guest about 3 years ago in RingCentral Phone 0 Future consideration

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 4 months ago in RingCentral Analytics 1 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 5 months ago in RingCentral Analytics 1 Future consideration

Add Week-to-date as a date range filter for calls

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
Drew Fulton 6 months ago in RingCentral Analytics 1 Future consideration

Add time slot filter in Adoption & Usage.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.
Julia Moneypenny 6 months ago in RingCentral Analytics 0 Future consideration

App to integrate Odoo with Ring Central

An app to integrate Odoo with Ring Central would be helpful.
Steve Tarnish 7 months ago in RingCentral Integrations 1 Future consideration

Add Jobber Integration

We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.
Blackwater Services 7 months ago in RingCentral Integrations 1 Future consideration

Go HighLevel App integration

please add integration with Go HighLevel
Paul Gregory 7 months ago in RingCentral Integrations 1 Future consideration

Integration with Buildertrend

Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
Aaron Workman 8 months ago in RingCentral Integrations 0 Future consideration

Capsule CRM integration

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
Website Haycock 9 months ago in RingCentral Admin Portal 1 Future consideration