All ideas

Add Fax data to Analytics reporting by EXT, so I can determine all the activities an agent is performing in RING. I am currently downloading all outbound fax data and creating a separate repo

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...

Can the report be made where we can select just users of our team?

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.

Allow a Google add on to integrate with Keap seamlessly