All ideas

We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...

The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are ea...

The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks. There s...

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...

We have a whole-company chat where people post irrelevant, IT issues every day. I do not need to be notified when someone posts there, but if I turn off the badge notifications for that, it also gets turned off for all other individuals and groups...