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Add Answer feature to RingCentral for Salesforce softphone

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone. Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce. [a...
Sara Kosciolek over 2 years ago in RingCentral Integrations 0 Under review

QM - Bonus Point Capability

There is currently no option to set up bonus point questions on the evaluation form. Please update the tool so we can give agents the chance to earn bonus points.
Jennifer Lewis over 2 years ago in RingCentral Contact Center 0 Under review

QM - Request Further Review - Shouldn't Go Back to the Evaluator

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...
Jennifer Lewis over 2 years ago in RingCentral Contact Center 0 Future consideration

RCM invite populating as an attachment on New Outlook for Mac

For Mac users on the New Outlook, when trying to schedule a RingCentral meeting through the RCM app on desktop, the invitation will populate as an attachment, rather than with the actual details itself. There should be a feature on RCM that's avai...
Hannah Tieu over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Allow participants to disable other's videos in a meeting while maintaining their PC audio

I have a couple of user's who have limited bandwidth, but need to join RCV meetings. Would it be passible to leave it to the discretion of the participant, to disable video from other attendees, and only enable it when required. Like presentations...
Guest over 2 years ago in RingCentral Meetings & Webinar 1 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest over 2 years ago in RingCentral Phone 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller over 2 years ago in RingCentral Phone 0 Under review

Show Caller Name in 'Missed Call' emails

Today we have to do a reverse lookup to see who called us.
Steve Deal over 2 years ago in RingCentral Phone 0 Already exists

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens over 2 years ago in RingCentral Analytics 0 Future consideration