All ideas

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.

We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW...

Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.

Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed ...

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be c...

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...

It would be nice to know how long the conference calls are and who is on the calls

When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered. At the moment, it defaults to 1 hr duration when I more often than not set mine to...

Need an option to prefix a voicemail when forwarding it. current options are: 1. send2. change extension3. Cancel There are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.

After leaving a voicemail the only options are to: 1 listen 2 erase and re-record 3 send message 4 mark urgent No option to cancel your message.