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Telephone Number & Meeting ID Format Changes -or- Message Template

When creating Video Meetings the format of message in the calendar appointment looks something like the following: CURRENT MESSAGE Todd Myers has invited you to a RingCentral Video meeting. Please join using this link:
Guest over 1 year ago in RingCentral Analytics 1 Under review

Allow people to look through contacts or do other non-phone call things while listening to voicemail

This would be useful so if I need to look at another feature, I can do that while listening to a voicemail. Right now, I played the voicemail and it stopped when I moved away from the phone tab
Barbie Osorio DeSoto over 1 year ago in RingCentral Engage Voice 0 Under review

Ability to Add Multiple Row Options or Option to Add a Row for Each Extension

I would like to be able to add rows for Users and IVRs. Some of my IVR options transfer to other IVR menus while some options transfer directly to Users. This functionality would allow me to better assess the efficiency of my IVRs by comparing tra...
Dominic Bashford over 1 year ago in RingCentral Analytics 1 Future consideration

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg over 1 year ago in RingCentral Analytics 0 Under review

Add ability to hide the "with xxx" part of the call status

Privacy. Nobody else really needs to know who the CEO is on the phone with.
Paul Viellieux over 1 year ago in RingCentral Web/Desktop App 1 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier over 1 year ago in RingCentral Admin Portal 0 Under review

Schedule a Beep/Bell to emit from paging devices

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes
Travis Hill over 1 year ago in RingCentral Phone 1 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus over 1 year ago in RingCentral Analytics 0 Under review

Inviting Meeting Attendees

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...
Janet Haag over 1 year ago in RingCentral Video 0 Under review

Remove account from company directory search

Please allow us to pick and choose what accounts show up in the company account search.
Anthony Carver over 1 year ago in RingCentral Phone 0 Under review