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Performance Report

Weekly auto reports delivered on Monday are awesome! However, it is behind one week. Example: I got on Monday Feb. 7th the report for week of January 24th - January 30th and not the report for Monday 31st - Feb. 6th.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Alert for Fax failures

It would be helpful to be able to set up notification alerts for when a fax doesn't come in or go out correctly.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team over 1 year ago in RingCentral Phone 1 Needs more information

Call Queue - Disable Email Notification when User is Added to a queue

Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day. If there was a setting at the User level to prevent...
Brandon Hein over 1 year ago in RingCentral Admin Portal 0 Under review

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia almost 2 years ago in RingCentral Analytics 0 Under review

EYE STRAIN

It would be of benefit to have an option to have a dark mode on the site. Have a bright dashboard causes strain on the eyes.
Guest 8 months ago in RingCentral Analytics 0 Under review

Rename the 'To voicemail' button when there's an incoming call when voicemail is disabled.

At the moment, when voicemail has been disabled from permissions, the 'To voicemail' is still an option when voicemail has been disabled. When pressed, it plays an announcement and disconnects as it should. The 'To voicemail' button can be quite m...
Calvin Lee over 1 year ago in RingCentral Web/Desktop App 0 Under review

Control Bandwidth Utilization with RCV

Understand how bandwidth utiliization is being driven - For RCV, is there anything to control bandwidth utilization for video streams?
Rona Orenstein almost 2 years ago in RingCentral Video 0 Under review