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Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga 11 months ago in RingCentral Phone 1 Under review

Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.

We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
Yitzi Rokeach 11 months ago in RingCentral Phone 0 Already exists

Ability to import a CSV for panelist invites in RC Webinar

The way our organization utilizes RC Webinar is we send out approximately 100 panelist invites for each of our large conferences so those participating in the meeting can join automatically each day as a Panelist with certain privilege's vs being ...
Kris Kleinschmidt 11 months ago in RingCentral Meetings & Webinar 0 Under review

App Integration with RealNex

Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.
Atiya Mitchell 11 months ago in RingCentral Integrations 0 Under review

Settings button that brings you to the website to see the call log

I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and ...
Joanne Gorecki 11 months ago in RingCentral Phone 0 Under review

Different contact numbers for different tier support

Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be trans...
Norie Cueto (GCC) 11 months ago in RingCentral Web/Desktop App 0 Under review

Feature similar to Bomb Bomb Video

Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it. Can also send email blast to a large number of people. Stores all of my BB videos...
Michael Owens 11 months ago in RingCentral Web/Desktop App 1 Will not implement

Allow RingCentral meetings on Logitech Tap with Microsoft Teams

Our company has several Logitech Taps with Microsoft Teams as meeting room solutions. Internally everyone uses Teams and this works great. There are other organizations that we have meetings with regularly and they use RingCentral. Is it possible ...
Andrew Wofford 11 months ago in RingCentral Rooms 0 Under review

daily dial count

A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fanta...
Jacqui Land 11 months ago in RingCentral Phone 0 Under review

Ability to select the amount of times the auto-receptionist repeats herself without caller action

The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
Diana Nunez 11 months ago in RingCentral Phone 0 Under review