All ideas

MAX can create custom phone directories today, but is missing some important features. End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that ag...

We need the option in the admin portal to add a footer that contains a disclosure. This should be added ASAP. We are a financial institution, the disclosure is very important to our compliance. Please advise.

With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to...

Using the ring desktop applications HUD, a receptionist when looking to see if a user is on the phone can also see who the user is on the phone with (Phone number + Name). HUGE privacy concerns. Why should any user be able to see who the CEO or Hu...

Ability for RingCentral WFM data to flow into CxOne Performance Management (InView) so create better dashboard and setup scheduled reporting for WFM data.

We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to ...

This proposed functionality would allow Super Administrators to Adjust the Detail About Inbound Callers

Providing a call quality report or sort feature for international calls will be highly beneficial for our company. Several departments in our company place international calls, we would like to generate a report regarding the quality of the call.

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...

Would be convenient to be able to sort by any chosen column in Real Time and Schedule Manager screens.