All ideas

Feature request to make reports shared with all super admins

There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specific...

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...

Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)

I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint. It'd also follow a 'standard' thats close to th...

When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying t...

Presently, the only option is to save and send to agent. It would be helpful to be able to just save to record data or also save and send to manager/supervisor.

This is useful to provide all of the necessary information in one screen. It will also allow these fields to be automatically in the quality monitoring scorecard.

My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the cont...

When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a w...