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Native ActiveCampaign integration

I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Requesting RingCentral App to not default to meeting info when using Microsoft outlook

If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad ...
Rachelle Banks almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage

The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
Will Snyder 11 months ago in RingCentral Contact Center 1 Will not implement

IN PC your data does not include Agent Name and ID for all dispositions or classification

The way PC was designed a null value is provided for calls that get handled by the PC. While this seems ok our agents do work before the call is accepted and we need to give them credit for all the attempts that occur
Will Snyder 11 months ago in RingCentral Contact Center 5 Future consideration

RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data

While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Will Snyder 11 months ago in RingCentral Contact Center 3 Will not implement

Smarter Meeting Reminders

I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.
Brandon Patton 11 months ago in RingCentral Web/Desktop App 0 Under review

New Message Notification Color

Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
Bill Love 11 months ago in RingCentral Web/Desktop App 0 Under review

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer 11 months ago in RingCentral Web/Desktop App 1 Needs more information

Company name in App should reflect site name

We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Please add Hearsay

This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
Guest almost 2 years ago in RingCentral Integrations 0 Under review