All ideas

On Dashboards, being able to click into a widget and look at what user's are contributing where will be very helpful for call tracking and accountability. Right now, it appears as if you can only view live activity from a macro level, but being ab...

Audit tracking of who connected to audio or video conference call

When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be...

need to download chat log on rc meetings even if the meeting is not recorded

We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these det...

It would be useful for supervisors/managers to have the ability to view when users are logging in & out of their assigned queues, for coaching & quality

There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message. We have an automated national telephone ...

For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.