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CREATING EVENTS; YOU SHOULD BE ABLE TO CLICK THE TIME AND IT COMES TO THAT SPECIFIC DATE

Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be. As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.
Shevina Davis 11 months ago in RingCentral Web/Desktop App 0 Under review

Adding 2 expansion modules for VVX 450

We want to have presence for the whole organization. We would like to have this feature added for the polycom. We need it badly. We only have access to one expansion.
Ashbourne Clarke 11 months ago in Hardware 1 Under review

Location tracking for incoming a non-callers

My team is a very effective team. If we were to get somebody who repeatedly gets anon callers but nobody else does, is there a way to track the caller? Maybe general location such as city or state? I have no way of tracking a slacker if they join ...
Tyler Lester 11 months ago in RingCentral Web/Desktop App 0 Under review

Call Forwarding to External number while on DND Status

If User Extension sets her line to DND, can it be arranged that Line 1 goes to For example:Line 1 = normal line. Line 2 = emergency 24 hour line. voicemail, but Line 2 rings her mobile number?
Claire Malla 11 months ago in RingCentral Phone 0 Under review

Enable Access to Old Versions of RC App for Old Devices

I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls...
Vacuum Store 11 months ago in RingCentral Mobile App 2 Will not implement

create feature that allows you to attach video via text messages

currently the RingCentral mobile app and desktop version only allows you to attach files and photos via text messages. Would be nice to extend that to being able to attach videos.
Kaley Shepherd 11 months ago in RingCentral Mobile App 2 Already exists

Ringcentral Suggestions For Improvement

Emergency address is asked to be confirmed every time I first open the app for the day or I am signed out and have to sign back in. If this could be saved and asked less frequently that would be great. 2. When settings are configured and the app i...
unknown unknown 11 months ago in RingCentral Web/Desktop App 0 Under review

Adding the keypress to show in incoming call information when receiving a call

Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.
Jessa Remo 11 months ago in RingCentral Phone 0 Under review

Add a field to MaxAgent to paste a phone number to launch a call quickly

We would like to have a field added to MaxAgent so agents can easily paste phone numbers into MaxAgent without other button clicks to make a call. Adding click to dial would be best case.
Jason Uhrinek 11 months ago in RingCentral Contact Center 0 Future consideration

Max Agent Logout confirmation toggle so you can disable it.

We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does n...
Jason Uhrinek 11 months ago in RingCentral Contact Center 1 Future consideration