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Audible notification when the queue reaches a certain threshold

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

All Day Calendar Events - Show on Last Day

All day calendar events that cross multiple days should end at 23:59 on the last day. Currently they end at 00:00 and do not show on that day in the calendar view. This will bring the new unified application in alignment with the classic version, ...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Already exists

A master pin option while in a meeting to post a single video feed for the participants.

The host of a meeting to be able to pin a single video feed for all participants.
Omar Guevarra over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest over 1 year ago in RingCentral Phone 5 Future consideration

Data Retention

Increase days for data retention
Guest over 1 year ago in RingCentral Web/Desktop App 3 Already exists

Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be e...
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Future consideration

Quicker Transfer - IVR Menu Option - When no action is entered

We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change th...
Guest over 1 year ago in RingCentral Phone 0 Under review

Being able to receive and send text messages via a call group phone number

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow host and panelists to stay connected to Webinar after meeting has been ended

After the Webinar is concluded, when you click on the "End meeting", it currently ends the meeting for everyone, including the panelists. It would be nice to have the ability to end the meeting only for the attendees and allow the panelists and ho...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does)

Pretty much what the title says: Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does). This benefits students by giving them a single place to look for all of th...
Scott Heffner over 1 year ago in RingCentral Meetings & Webinar 1 Under review