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App or Integration with Lead Docket and Filevine

We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
Guest almost 2 years ago in RingCentral Integrations 4 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Flatiron OncoEMR Integration

To be able to use ringcentral fax line for inbound and outbound fax for PHI
Ramesh Moolani 11 months ago in RingCentral Integrations 3 Under review

Add the ability to hyperlink to an external file or to a file stored on a network share

Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly miss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.

Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
EG Care almost 2 years ago in RingCentral Admin Portal 1 Under review

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest almost 2 years ago in RingCentral Phone 0 Under review

We need the ability to disable and lock the use of Personal Meeting ID's (PMI)

Hello, We are needing to disable the use of Personal Meeting ID's and Lock them much like we were able to to this in RingCentral meetings. We are not wanting our users to have the ability to use PMI's when scheduling a meeting.
Luis Perdomo 11 months ago in RingCentral Video 0 Under review

Phone Status on the Taskbar

Is there a way that you can make the status(available, do not disturb, invisible) reflect in the RingCentral icon on the taskbar - green, red, or gray dot? Sometimes I'd go on Do Not Disturb to wrap up a ticket after a long call. There'd been a fe...
Catherine Asis 11 months ago in RingCentral Web/Desktop App 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay almost 2 years ago in RingCentral Admin Portal 0 Under review

True "All" option in User filter on Performance Reports

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...
Kyle Beck almost 2 years ago in RingCentral Analytics 0 Planned