All ideas

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...

Add AI analysis to recorded calls as well as recorded videos.

I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer

We would like the ability to disable this to prevent our team from using it. We use Microsoft Teams for this solution.

Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the ent...

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...

It would be helpful to be able to set up notification alerts for when a fax doesn't come in or go out correctly.

Can’t alert an Algo strobe when extension rings. Have radio studio that needs silent alerting and led of phone is too small.

Instead of showing the same reactions in the reactions quick menu every, show the most recently used reactions. Either that, or make the quick menu customizable.

Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line? Thanks!