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Customer Ideas Portal

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streamline onboarding and activating/deactivating users

On the new employee section have it link to create a station ID, and the City State from the ACD section so that once we activate they are ready to go and when we deactivate we don’t have to do it in 2 places.
Andrew Goudy over 1 year ago in RingCentral Contact Center 0 Under review

Integrate with Bloomerang CRM

We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected? Bloomerang:
James Estes over 1 year ago in RingCentral Integrations 1 Under review

Be able to change the hold volume

It's way too loud and can't be adjusted.
Amber Simmons over 1 year ago in RingCentral Admin Portal 0 Under review

Permanent Fix for White screen Issue

Some Users are not familiar with the steps to fix the issue and would not have any idea where to get the information to fix it. Specially when there is an important meeting that needs to be attended using the app it causes inconvenience and dissat...
Ismael Pimentel over 1 year ago in RingCentral Video 2 Under review

Bulk download feature for history and invoices

Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.
Murray Galbraith over 1 year ago in RingCentral Phone 0 Under review

Encryption for Text Messages

When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
Tommy Lentz over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Multiple Language availability for scheduling meeting invites

Hello, One feature missing in the system is the multiple language capability for the schedule meeting invite. As we deal a lot with French companies, this is very important to have the invite in french. It is quite primitive to take the whole text...
Teddy Chan Tin over 1 year ago in RingCentral Meetings & Webinar 0 Under review

[External Forwarding] - Choose the caller ID

Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an exter...
Slobodan Cvjeticanin over 1 year ago in RingCentral Phone 0 Under review

Call pick up using RingOut feature via HUD

We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work...
Wayne Boyce (Ext:313) over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension ...
Carlos Couto over 1 year ago in RingCentral Phone 0 Under review