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Increase SMS character capacity from 1000 to 2000

Increase SMS character capacity from 1000 to 2000
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add contact center licensing in the IC portal

the only way to know how many licenses for contact center you own is to know it, there is no link or report to run. Please add this functionality.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Email to fax, let body of email be part of cover page

It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.
Oak Norton over 1 year ago in RingCentral Phone 3 Under review

Release Notifications ahead of schedule

When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
Janelle Chard over 1 year ago in RingCentral Web/Desktop App 1 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Under review

Persistent presence 'dots' on Messages/Team chat/Contacts windows.

Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...) What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users u...
Joe Cache - 1601 over 1 year ago in RingCentral Web/Desktop App 1 Under review

Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
Christy Weser over 1 year ago in RingCentral Mobile App 0 Planned

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens over 1 year ago in RingCentral Phone 0 Under review

Priority option for queues.

I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of com...
Chase Owens over 1 year ago in RingCentral Phone 0 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review