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Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Role to Allow Adding Users with Softphone but restrict purchasing desk phones

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Airpods not working on the desktop rc app

the desktop rc app is not supporting the airpods but before it works with the old app
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Display voicemail last accessed date on portal

The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was ...
Susan Pieroni about 1 year ago in RingCentral Admin Portal 0 Under review

set retention period for RC App team messages by team

Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set...
Christine Shepherdson about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to track who disabled an account in the RC app using the audit trail

If an admin disables an account we don't know who? Especially in very large accounts?
Don Marshall about 1 year ago in RingCentral Web/Desktop App 0 Under review

Dial by assigned number

When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number a...
Guest about 1 year ago in RingCentral Phone 0 Under review

Athena Electronic Medical Records

Athena EMR/EHR system for medical practices
Guest about 1 year ago in RingCentral Integrations 1 Under review

Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler about 1 year ago in RingCentral Phone 0 Under review