RingCentral Video's waiting room should be customizable, like the Zoom-based RingCentral Meetings' waiting room was. It should allow customizable text and uploading of company logo. The customization is important for company branding and professio...
Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the ...
I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the ...
Change default forwarding method to optional on Yealink phones
Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskey_deal_type=4to the RingCentral Yealink provisioning ser...
RingCentral 1 CSSTECH
7 months ago
Call Log to only display calls for sites assigned to Admins - and not all Company Calls
Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Allow caller to leave voicemail or choose to have a text back to start text communication
Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...