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Allow Use of any Number as Caller ID by Any User from Any Site

We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across t...
Tim Lopez over 1 year ago in RingCentral Web/Desktop App 1 Under review

Privacy Issues

A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains f...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detai...
I Moylan over 1 year ago in RingCentral Admin Portal 2 Under review

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Future consideration

Add Additional Filters to Analytics Performance Reports

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...
Brett McVay over 1 year ago in RingCentral Analytics 0 Under review

Ability to disable "Announce Yourself" for merged calls

The previous app version did not have this and the ability to quickly merge calls was easy and convenient and important to my business. The new step adding the prompt asking to announce yourself to a call I've already started and made the call to ...
Tarik Marshall over 1 year ago in RingCentral Web/Desktop App 1 Under review

Support for virtual cameras (such as OBS Software)

Many users use OBS for streaming to YouTube and presenting through Zoom. OBS gives users enhanced video features not otherwise available from a basic video conferencing system. RingCentral does not currently support input video feeds from software...
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Under review

RINGCENTRAL APP LIST OF CALLS

Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recording...
Guest over 1 year ago in RingCentral Phone 0 Under review

Caller ID and Contact Lists assigned to a Group

When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation m...
Guest over 1 year ago in RingCentral Phone 0 Under review

Service Monster CRM integration

We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with...
Guest over 1 year ago in RingCentral Integrations 2 Under review