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Add custom call length to performance reports

This is useful because it lets us filter calls by specific time. Sometimes we want to know if a call was missed because we let it rang too much or because they hung up before we had a chance to answer the call. Sometimes, because of our business m...
Leonel Aviles 9 months ago in RingCentral Analytics 0 Under review

Hide Emails of Users

We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which woul...
Matt Gerchow 9 months ago in RingCentral Mobile App 0 Under review

Identifying Incoming Call

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...
Wilbur Yoder 9 months ago in RingCentral Admin Portal 0 Under review

Allow people to look through contacts or do other non-phone call things while listening to voicemail

This would be useful so if I need to look at another feature, I can do that while listening to a voicemail. Right now, I played the voicemail and it stopped when I moved away from the phone tab
Barbie Osorio DeSoto 9 months ago in RingCentral Engage Voice 0 Under review

Add ability to hide the "with xxx" part of the call status

Privacy. Nobody else really needs to know who the CEO is on the phone with.
Paul Viellieux 9 months ago in RingCentral Web/Desktop App 1 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 9 months ago in RingCentral Admin Portal 0 Under review

Schedule a Beep/Bell to emit from paging devices

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes
Travis Hill 9 months ago in RingCentral Phone 0 Under review

Inviting Meeting Attendees

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...
Janet Haag 9 months ago in RingCentral Video 0 Under review

We need to have the ability to see the running total of text messages sent/recieved.

Due to the changes with texting and added allotments to accounts, it is imperative that users be able to see a running total of the text messages sent/received in a convenient spot. No user should be required to count text messages or just hope th...
Sarah Christopher 9 months ago in RingCentral Phone 0 Under review

Granular permission Rules

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.
Paige Holley 9 months ago in RingCentral Contact Center 0 Under review