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Presence Ring/No Ring option for each key

Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
Guest over 1 year ago in RingCentral Phone 0 Under review

Fax Notifications: Display the Incoming Fax # for the Sender on Received Faxes

Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displa...
Guest over 1 year ago in RingCentral Phone 0 Under review

Whiteboard background

It would be nice to be able to select a background for the whiteboard: lined paper, or graph paper, or grid of dots, for example.
Susan Hemingway (she, her) over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Outbound Caller ID Drop-down Alphabetical

Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.
Bethany Garcia over 1 year ago in RingCentral Web/Desktop App 0 Under review

Hide IVRs from Dial by name Directory

Currently when you type the name of one of our properties into the dial by name directory you see all of the IVRs for that property (example, for our property Northway we have an IVR for Northway After Hours, Northway Spanish Mailbox, Northway Mai...
Bethany Garcia over 1 year ago in RingCentral Web/Desktop App 0 Under review

Audible notification when the queue reaches a certain threshold

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

All Day Calendar Events - Show on Last Day

All day calendar events that cross multiple days should end at 23:59 on the last day. Currently they end at 00:00 and do not show on that day in the calendar view. This will bring the new unified application in alignment with the classic version, ...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Already exists

A master pin option while in a meeting to post a single video feed for the participants.

The host of a meeting to be able to pin a single video feed for all participants.
Omar Guevarra over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest over 1 year ago in RingCentral Phone 5 Future consideration

Data Retention

Increase days for data retention
Guest over 1 year ago in RingCentral Web/Desktop App 3 Already exists