Customer Ideas Portal

On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently inv...

Project/task management (Glip) is very limited (and useless for us) if the work we do (tasks) can't be attributed to work done for internal (company) and external (client) projects. So we do not use Glip. Instead we use a real PM app (Zoho Project...

Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

I am in a customer facing role. In many of the meetings I attend, I find I spend a fair amount of time & mental focus trying to understand who the other people are in the meeting and why they are there. E.g., does person A report to person B? ...

We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.

We have been testing the Ring Central App in our Citrix environment. Users log in via Wyse terminals running ThinOS 9.1+. Since there is no Ring Central workspace plugin for ThinOS we are required to rely on HDX redirection. The issue is that Chro...

I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...

Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors ...

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....