All ideas

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.

This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. Th...

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

Quality Monitoring: Ability to delete evaluations without needing the agent to acknowledge the evaluation first.

We do not have the ability to place an active call on hold to answer the incoming call unless we get up and answer the call on another phone in the office

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...

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Allow a Google add on to integrate with Keap seamlessly

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...