Skip to Main Content

All ideas

Showing 6950

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin over 1 year ago in RingCentral Admin Portal 1 Under review

Re-Run Credit Cards

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
Kelly Mackin over 1 year ago in RingCentral Admin Portal 0 Under review

Capability of declining a call

This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. Th...
Cynthia Bernier over 1 year ago in RingCentral Phone 0 Under review

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier over 1 year ago in RingCentral Analytics 2 Under review

Ability to delete evaluations

Quality Monitoring: Ability to delete evaluations without needing the agent to acknowledge the evaluation first.
Fatima Gonzalez over 1 year ago in RingCentral Contact Center 0 Under review

Allow users to place call on hold to answer second incoming call

We do not have the ability to place an active call on hold to answer the incoming call unless we get up and answer the call on another phone in the office
Ryan Hagenbrok over 1 year ago in RingCentral Contact Center 0 Under review

Automatic call recording for calls originating from an IVR

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...
Kameron Sobenes-Desme over 1 year ago in RingCentral Admin Portal 0 Under review

Add a saves as pdf button on LOB analytics

Download is not available as pdf
Gerard Ambrose over 1 year ago in RingCentral Analytics 1 Under review

Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio over 1 year ago in RingCentral Integrations 1 Future consideration

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office over 1 year ago in RingCentral Admin Portal 0 Under review