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User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman almost 2 years ago in RingCentral Web/Desktop App 1 Under review

For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Service Status - Analytics Portal

On the service status page ( it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson 12 months ago in RingCentral Analytics 1 Under review

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein 12 months ago in Developer Platform and APIs 0 Under review

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga 12 months ago in RingCentral Admin Portal 0 Under review

Synchronize iCloud contact to Service Web

Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
Erik Jitomo 12 months ago in RingCentral Web/Desktop App 0 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Delegate Pop up box to be disabled

Currently, there is a pop-up that advises you are a delegate when creating a meeting on someone's behalf that needs to be dismissed before the meeting can be created. Can the pop up box be disabled or allow that feature to not pop up every time, a...
Brian Miller 12 months ago in RingCentral Meetings & Webinar 0 Under review

streamline onboarding and activating/deactivating users

On the new employee section have it link to create a station ID, and the City State from the ACD section so that once we activate they are ready to go and when we deactivate we don’t have to do it in 2 places.
Andrew Goudy 12 months ago in RingCentral Contact Center 0 Under review

2FA settings per-user instead of per account

Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line? Thanks!
Kitsilano Family Law 12 months ago in RingCentral Admin Portal 0 Under review