Skip to Main Content

Customer Ideas Portal

Showing 3719

QM - Bonus Point Capability

There is currently no option to set up bonus point questions on the evaluation form. Please update the tool so we can give agents the chance to earn bonus points.
Jennifer Lewis about 2 years ago in RingCentral Contact Center 0 Under review

RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.

Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show the...
Josh Vallee about 2 years ago in RingCentral Analytics 0 Under review

When using RingCentral Video, make phone DND

When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb. Currently, we must manually change to DND before entering a meeting and then turn...
Chris Redmond Ext 1147 about 2 years ago in RingCentral Video / RingCentral Web/Desktop App 5 Under review

Prevent incoming calls from interrupting messaging

Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then cl...
Chris Redmond Ext 1147 about 2 years ago in RingCentral Web/Desktop App 4 Under review

RCM invite populating as an attachment on New Outlook for Mac

For Mac users on the New Outlook, when trying to schedule a RingCentral meeting through the RCM app on desktop, the invitation will populate as an attachment, rather than with the actual details itself. There should be a feature on RCM that's avai...
Hannah Tieu about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Allow participants to disable other's videos in a meeting while maintaining their PC audio

I have a couple of user's who have limited bandwidth, but need to join RCV meetings. Would it be passible to leave it to the discretion of the participant, to disable video from other attendees, and only enable it when required. Like presentations...
Guest about 2 years ago in RingCentral Meetings & Webinar 1 Under review

Intercom use within a shared line

We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group wit...
Craig Meagher about 2 years ago in Hardware 0 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest about 2 years ago in RingCentral Phone 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Would you be able to add two notification features?

Hi there! I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review