Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 4772

Week To Date - Performance Date Range

It would be nice to create a performance report with Week To Date as a an option vs having to do a custom date range. We can then send a Week to Date Subscription out to our teams.
Guest over 2 years ago in RingCentral Analytics 1 Under review

Can unread messages been highlighted

is it possible to highlight unread messages in glip?
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Better visuals/setup on new RC

The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not...
Andie Carole Byron over 2 years ago in RingCentral Web/Desktop App 0 Under review

Font too large

The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
Guest over 2 years ago in RingCentral Phone 0 Under review

being able to actively see if someone is even available without the mouse hovering over...

I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
Guest over 2 years ago in RingCentral Phone 0 Under review

HandOff Transfer Option

Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off a...
Guest over 2 years ago in RingCentral Phone 1 Under review

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available. QM reporting limitations. 8 specific reports in pre-built and can be used in other RC platforms. Create reporting for this area Template to a...
Matthew Walsh over 2 years ago in RingCentral Contact Center 1 Under review

Quality planner / Scorecard settings - Allow dispute to go to Another person

Quality planner / Scorecard settings - allows the person designing the scorecard to route to evaluator or one specified person. Desired state is to have the ability to route a disputed evaluation to more than one person.
Matthew Walsh over 2 years ago in RingCentral Contact Center 1 Under review

Quality planner in QM has limitations; unable to select an individual instead of a group.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.
Matthew Walsh over 2 years ago in RingCentral Contact Center 1 Under review

Sending auto response if fax service will be disabled

Need to send an auto response to the fax senders if we will not be able to receive fax messages
Guest over 2 years ago in RingCentral Admin Portal 0 Under review