Skip to Main Content

Customer Ideas Portal

Showing 4761

Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we need to see the Service Level updated in real time in the Service Level widget at the time the call is answered rather than at the time...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Add ability to display staffing actual to scheduled variance by number instead of color in Schedule Manager

In Schedule Manager in Nice Incontact you are only able to see staffing variances (scheduled to actual) based on color coded staffing ranges. We would prefer to see an actual numerical variance instead.
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Ability to export list of billing items

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
Damian Marinaccio over 2 years ago in RingCentral Admin Portal 0 Under review

Prevent hotdesk digital lines from showing in directory

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...
Josh Klein over 2 years ago in RingCentral Web/Desktop App 0 Under review

Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

A Meeting Co-Host is not able to rename another Co-Host

Meeting co-host need to rename other co-hosts
Steve W. over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Custom Answer Rules for Announcement only extensions

We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.
Mark Huber over 1 year ago in RingCentral Admin Portal 0 Under review

Allow custom role creation on admin dashboard

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
Global IP Networks over 1 year ago in RingCentral Admin Portal 0 Under review

Being able to search for faxes in messages by their phone number or their company name.

After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax ...
Denise Downey over 1 year ago in RingCentral Web/Desktop App 0 Under review