Customer Ideas Portal

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we need to see the Service Level updated in real time in the Service Level widget at the time the call is answered rather than at the time...

In Schedule Manager in Nice Incontact you are only able to see staffing variances (scheduled to actual) based on color coded staffing ranges. We would prefer to see an actual numerical variance instead.

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

Meeting co-host need to rename other co-hosts

We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax ...