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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

Remove user's extension announcement on DND ( Dial by Name Directory)

We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want e...
Hamid Jahan 10 months ago in RingCentral Phone 0 Under review

analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.

it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
Yannick Evardome 10 months ago in RingCentral Admin Portal 1 Under review

It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.

It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative f...
KAS RCM LLC 10 months ago in RingCentral Phone 0 Under review

Disable outbound sms

Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent ...
James Crist 10 months ago in RingCentral Admin Portal 1 Under review

Bring back the ability to reorder tasks

We would love to be able to drag tasks in the workspace so they can be quickly and easily reordered in terms of priority order by each user. This allows us to quickly and efficiently search for and complete tasks without having to look through eac...
Tina LaRochelle 10 months ago in RingCentral Video 0 Under review

Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.

Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Devin Waters 10 months ago in RingCentral Web/Desktop App 0 Under review

Porting Mobile Numbers to RC

Ability to Port Mobile Numbers to RC system instead of just landline numbers
Ismael Pimentel 10 months ago in RingCentral Phone 0 Under review

Bulk anonymous texting

no one has it that I’ve found
Angela Tucker 10 months ago in RingCentral Mobile App 1 Under review

Request for dead air/long pauses reporting feature in Ring Central

I am writing to request a feature for the Ring Central tool that would allow us to report instances of dead air/long pauses during calls. It would be incredibly helpful for our team to have this feature as it would allow us to monitor call quality...
Sali Ozkan 11 months ago in RingCentral Contact Center 0 Under review

Poly VVX Phone Message Light should turn on with Co-Recipients

With the new Co-Recipients feature for voicemails, especially for Message-Only Extensions, it would be beneficial for RingCentral to be able to turn on the Messages Light on the Poly VVX phones. This would provide a visual indicator that a message...
Marshall Frost 11 months ago in Hardware 1 Under review