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Forward Unanswered Call From Queue to External RingCentral Number in Different Account

I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to hav...
Four Points Admin 12 months ago in RingCentral Phone 1 Under review

Increase characters email under user profile

The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to tha...
Van Hoang 12 months ago in RingCentral Admin Portal 0 Under review

Eliminate MaxAgent Outbound Dialing Delay

When making outbound calls manually, MaxAgent adds more than ten seconds to each call. A dialer is not a solution. The number of clicks, float and click, etc is not tenable
Brian Casey 12 months ago in RingCentral Contact Center 0 Under review

Listening to an entire interaction under 'interactions' without having to go into the prebuilt reports.

I was unable to hear the conversation between two internal agents even after I selected 'play contact' to listen to all segments, a part of the conversation was missing and all I could hear is hold music. I reported the issue and received the belo...
Fatima Gonzalez 12 months ago in RingCentral Contact Center 0 Under review

Provide ability in AI to disable all call recording ability

On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .
Ron Archibald 12 months ago in RingCentral Admin Portal 0 Under review

Cut down on video processing time

I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.
Joe Sides 12 months ago in RingCentral Web/Desktop App 0 Under review

Grafana alert integration for MVP team messaging

Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it...
Asa Atallah 12 months ago in RingCentral Integrations 0 Under review

Text and Contact organizing

In my specific role, I send a large number of texts every day that correlates to a set of contacts. Right now they just appear as an endless stream of texts. I would have the option to organize these into folders by date. This would allow me to ea...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

More Available Codes

We are running into issues with our team leads needing to be in available to take a supervisor call, but if the queue has calls holding, the supervisor will get the inbound call over the sup call. As for voicemails, we need an available status for...
Andrea Farnsworth 12 months ago in RingCentral Contact Center 1 Under review

Tablet view for mobile app

Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for ...
Guest 12 months ago in RingCentral Mobile App 1 Under review