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generic key template

So it would be nice to have an option where you can make a generic key template and have the user save that template so that it could be used when a new phone gets added or a new user gets hired and the IT guy doesn't have to add each extension 1 ...
Martin Schneider 6 months ago in RingCentral Phone 0 Under review

Sales team to communicate all feature needs

We have 14 ring Central numbers and when we added one a year ago the assumption was that it would have all the same features as the ones already existing numbers for our company. Come to find out the number did not have texting as an option becaus...
Calico MHA 6 months ago in RingCentral Phone 0 Under review

Ring All Phones

My branches currently don't like using IVR's and only want all phones to ring in the branch. It would be nice to have a way to have all User Phones, Limited Phones and Apps ring at once when the main Branch number is called. Currently we can't use...
Geoff Schwenker 6 months ago in RingCentral Engage Voice 0 Under review

call history appears pops up when someone calls

So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
Remax Property Source 6 months ago in RingCentral Phone 0 Under review

Allow individual users to export their own Direct Messages

Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to ex...
Pete Wells 6 months ago in RingCentral Web/Desktop App 0 Under review

Please add open folder for ringtones. I am getting made fun of in the call center. Thank you!

All available ringtones are annoying. Everyone would love their personal flair.
Harold Arnold 6 months ago in RingCentral Contact Center 0 Under review

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 6 months ago in RingCentral Admin Portal 0 Under review

Give callers the option to press x to escape from queue.

Hi, The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts t...
Mike Whitford 6 months ago in RingCentral Phone 0 Under review

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 6 months ago in RingCentral Analytics 0 Under review

Increase the number of contacts that can be added to the Ring Central App

It would be useful to increase the number of contacts that can be added to the Ring Central App up to 20,000. This could be helpful for our company or larger companies that work with CRMs that automatically import contacts into the Ring Central Ap...
Shaya Mulcahy 6 months ago in RingCentral Mobile App 0 Under review