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Customer Ideas Portal

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Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott over 2 years ago in RingCentral Phone 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 2 years ago in RingCentral Phone 2 Future consideration

Callers can press a key in auto receptionist and be sent a text.

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Thryv Integration

It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.
Guest over 2 years ago in RingCentral Integrations 3 Future consideration

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Allow RCM Reporting on "RCV Accounts"

Since our account was moved over to RCV (even though we requested it NOT) it appears as though we cannot access the RCM reports function at all.
Lee Pullen over 2 years ago in RingCentral Video 1 Future consideration

Auto-discard voicemails less than 5 seconds

Hi community, Newly using RC w/ Premium plan, here is my idea: Automatically discard voicemails less than 5 seconds long Good clearance of hanging messages and contagious cough. Thank you for your attention !
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Remove the ability for callers to select any extension when calling in.

No description provided
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.

I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.
Guest over 2 years ago in RingCentral Phone 0 Future consideration