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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Add HoneyBook CRM

Add HoneyBook CRM
John Linderman 12 months ago in RingCentral Integrations 1 Future consideration

Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.
Colby Jestes almost 3 years ago in RingCentral Engage Voice 0 Future consideration

TextMe Feature

an we put a button on our website or email that will allow a customer to text us like the ringme feature works
Mark Simons 12 months ago in Developer Platform and APIs 1 Future consideration

Have the option to view as another user (security profile)

It would be really useful if as a Super Admin, you had the option to view as another user's security profile. So, rather than having to change your own profile security level, you could view it as someone else, to check they have the correct acces...
Sarah Marshall almost 3 years ago in RingCentral Contact Center 0 Future consideration

Reporting for Current Time Zone

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at...
Paul Czaykowski almost 3 years ago in RingCentral Contact Center 1 Future consideration

Need reports extracted immediately after 00:00 Hrs EST

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...
Kushal Ranjan Das about 2 years ago in RingCentral Contact Center 1 Future consideration

allow multiple queues to be selected for service level data

currently you can only have one queue to monitor service level, it should allow multiple queues if the user is reviewing multiple sites at once
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

API integration with TigerPaw CRM

We work 90% of our day in TigerPaw. Having a Ring Integration would help us quick switching Apps all Day.
Aaron Betts about 1 year ago in Developer Platform and APIs 1 Future consideration

Support multiple new (file) attachments for CreatePost in Team Messaging REST API

Currently CreatePost only supports existing attachments found in RingCentral. To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, m...
Caleb Bergman about 3 years ago in Developer Platform and APIs 0 Future consideration

Integrate with CXM for public sector opps

PS clients are using CXM.
Darren Ford about 1 year ago in Developer Platform and APIs 1 Future consideration