All ideas

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...

currently you can only have one queue to monitor service level, it should allow multiple queues if the user is reviewing multiple sites at once

when you create multiple dashboards you might want more than one to display up on a large wall mounted screen. Would be great to have a separate function to have a group of dashboards cycle/rotate through. Could do this or via a back end change an...

One of our administrator created Subscription in live reports ... but he is the only one who is able to add or remove a user from the suscription

Currently you can sort by several factors such as answered calls, status, outbound calls, etc. There should be an additional option to allow the members of the team to be sorted by queue order.

For smaller companies, it would be super helpful for the faxes to be seen by multiple extensions. Also, automated printing would be great.

I wish you integrated with Act! CRM

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.

The RingCentral Phone app could place a call taken by the Max Agent on Hold. This feature does not exist with the RingCentral App. The agent must place the call on Hold via the Max Agent. This poses a certain amount of risk if your agent doesn't u...

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.