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Allow computer app to transfer calls away from a deskphone

When a receptionist or user answers a call on a physical deskphone they should be able to use the computer app to initiate a transfer without having to "flip" the call first and then transfer it.
Randy Olsen almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Dialing a number containing letters or words doesn't automatically convert to numbers

In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
Austin Clark almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Dialing phone numbers doesn't automatically add dashes

It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
Austin Clark almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Remove delay between typing a phone number and pressing enter

If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be diale...
Austin Clark almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Additional Filter on the Call logs

Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast almost 2 years ago in RingCentral Admin Portal 0 Under review

Improve PagerDuty Integration By Including Incident Title in RC

Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null" PagerDuty events contain a "Titl...
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Bulk export/download of Meeting Recordings from the cloud

Allow users and admins to do a bulk download/export of all meeting recordings held in the RC cloud. This would allow for better maintenance of cloud storage space, retrieval of all recordings when off boarding staff, or when in need of retrieving ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

add option (radio button) to "follow company hours" under user/extension hours.

As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Survey Link to preview Questions post Webinar

When creating a Survey to send out at the end of a webinar, it would be EXTREMELY helpful to have the ability to VIEW the questions in a way that is in 'real time' as to how it will be received by the attendee. Additionally, one MAJOR ISSUE is I c...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review