Customer Ideas Portal

We need to a few more fields in profiles. We need a fax fields and a emp id field. to have custom fields would be amazing.!! I could get rid of the of our Master company list (spreadsheet) if we four more fields! I am sure this would benefit other...

The forecast is very standard to look at 1, 2, 3 weeks, 1/3/6 months, or a 1 year timeframe, yet schedules only run for 1, 2, 3, or 4 weeks. It doesn't make sense not to allow this to match. When looking at the call history, the lowest option to b...

This is the first WFM system I have experienced that does not identify where employees should be scheduled to meet a forecasted pattern. I can make an educated guess to where to place agents, within any range of time, but what a timesaver to be ab...

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...

Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!

Connect my CRM ( Agency Bloc) with ring central

disable incoming caller ID even using IVR Menu

When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts...

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...