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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

Send Google/Apple Maps Links via SMS

Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings peop...
Sam Steffl 11 months ago in RingCentral Mobile App 0 Under review

Using Fax From Field in Ring Central

While creating a new fax every users gets a drop down on their ring central where they can select a number that they want to use for sending Fax .Mostly users select their own primary number but in some cases they are required to select a differen...
Hetash Patel 11 months ago in Developer Platform and APIs 0 Under review

Ability to Remove Call Recordings

The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete...
Ryan Ramat 11 months ago in RingCentral Admin Portal 0 Under review

Incoming Caller ID To Show The Extension Called Instead Of The Customer's Number

We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only...
Freedom Fun 11 months ago in RingCentral Phone 0 Under review

Notification When Someone Reacts to Your Message with an Emoji

The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.
Buck Foley 11 months ago in RingCentral Web/Desktop App 0 Under review

Callers in a Queue Take Turns Answering Calls

Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has ...
Nathaniel Morris 11 months ago in RingCentral Phone 1 Under review

Analytics Report Issue

Add a reason why the call didn't go through even though it's beeing counted in the #'s
Taylor Voth 11 months ago in RingCentral Analytics 1 Under review

Download Adoption & Usage page as a PDF

I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.
Benjamin Trunley 11 months ago in RingCentral Analytics 0 Under review

Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they ...
Cycrest Systems 11 months ago in RingCentral Phone 0 Under review

API Purchases

API to purchase phone numbers. The ability to purchase phone numbers via API request.
Yazan Alfarra 11 months ago in Developer Platform and APIs 0 Under review