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Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.

New sign-up but kept receiving calls looking for the old company
Joy Macaraeg about 1 year ago in RingCentral Engage Voice 0 Will not implement

Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).

This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
Guest about 1 year ago in RingCentral Phone 0 Under review

Have an emergency number available to be set as a backup when there is no power or internet

There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Major updates

Why is it Major updates are only going to Main Super Admin account. As a business partner i have customers whose Main super admin Account is not a technical person they are either business owner or some executive level person to own the accounts. ...
Vic Barkamian about 1 year ago in RingCentral Admin Portal 1 Already exists

auomated option for calls to be forwarded to specific numbers

right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Pin conversations so they remain visible even in 'Show Unread' view

I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient. However, there are 4 or 5 conversations that I would want to pin to the top ...
Genevieve Riverin about 1 year ago in RingCentral Web/Desktop App 1 Under review

Add New User to Discussion without Creating New Discussion

Currently, when adding another user to an existing ad hoc discussion, it creates a new discussion. The problem is all the history from the discussion is lost. A better option is to add the new user into the existing discussion.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

RC app pops up automatically minimized when the call was answered by other user.

Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

HUD feature available in Salesforce App

The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCent...
Guest about 1 year ago in RingCentral Integrations 0 Under review

Allow meeting hosts to re-enable the waiting room feature on specific meetings

Ring Central needs to change the settings to allow hosts to re-enable the waiting room after scheduling a meeting. If a host decides before or during the meeting that he/she would like to use the waiting room feature it should be available to cust...
Guest about 1 year ago in RingCentral Meetings & Webinar 0 Under review