Skip to Main Content

All ideas

Showing 3624 of 3624

Add additional Admin roles to Bridge OC

I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Do not end an email after forwarding it.

We are starting to see that with our agents, for internal support and training, it would be very beneficial if we had the option to not end an email after forwarding it in the Max agent. Our agents are forwarding the emails to their supervisors fo...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Ability to Save Participants number as Contact for future Meetings if they dialed-in by Phone

Ability to Save Contacts in the RingCentral Meetings, especially for those who joined in by Phone. This will help Host to identify the participants in the future Meetings if they join in again by Phone.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Revoke Agent Access to Delete Call Logs

Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Mobile Directory Filter

On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title....
David Moschioni over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Adding Contacts Specific to Each Company Phone Number

The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all num...
Guest over 1 year ago in RingCentral Phone 0 Under review

Answer incoming calls from Jabra Headset

I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
Sarah Blum over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Allow chat to default to "All panelist and attendees" when chat is available to everyone

During webinar meetings (larger, diverse audiences) we have to regularly tell attendees AND type it in the chat reminding them to change the To: to be "To: All panelists and attendees." The default is "To: All panelists" and most attendees do not ...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Add Switch to Video or Share Screen option to Audio calls in the new RC app

When on a audio call only, often users need to switch to a share screen mode or just start a video call or meeting. There is currently no option to do this. Users have to disconnect, create a meeting, email meeting data to user, or other painfully...
Guest over 1 year ago in RingCentral Web/Desktop App 9 Already exists

Option to change the default number of rings when users login to HotDesk

When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.
Guest over 1 year ago in RingCentral Phone 0 Future consideration