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Customer Ideas Portal

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Set Permissions for creating team channels

Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
Karen Meszaros about 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest over 2 years ago in RingCentral Phone 0 Under review

RCV - force a certain background for users in a company - do not give users a choice

this is for company branding purposes
Rona Orenstein over 2 years ago in RingCentral Video 0 Under review

Agent performance report

No description provided
Guest over 2 years ago in RingCentral Analytics 1 Under review

Group Tasks are Clunky

When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest over 2 years ago in RingCentral Phone 0 Under review

Inactivity timer settings

Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add iOS Spotlight feature to enable dialing via the RingCentral app

WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.
Craig Miceli over 2 years ago in RingCentral Mobile App 0 Under review

Add smart dialer (dial by name) to mobile app

The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.
Craig Miceli over 2 years ago in RingCentral Mobile App 0 Under review

Add ability to transfer from a softphone to a deskphone

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.
Craig Miceli over 2 years ago in RingCentral Web/Desktop App 1 Under review