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Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Put back HOLD button on Glip phone pad

The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

List Queue lines as "Queues" on the app rather than "Direct"

Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their nu...
Kyle Workman almost 2 years ago in RingCentral Web/Desktop App 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest almost 2 years ago in RingCentral Phone 0 Under review

Integrate Rocket Matter

Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.
Wendy Busse-Coleman almost 2 years ago in RingCentral Integrations 0 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney almost 2 years ago in RingCentral Admin Portal 0 Under review

Segregation of contacts on Apple iPhone and sort via Last Name/First Name

To categorize my contacts in different categories
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Please restore the ability to change the default role for a new user

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...
Jason Howard almost 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Number for Osaka, Japan

Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.
Guest almost 2 years ago in RingCentral Phone 0 Under review

The ability to disable features company wide

The ability to disable Glip/Message and other features (like Tasks, Events, Files and Notes). Where our users cannot use these features. Basically a toggle to allow the feature to be used or not
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review