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Please add multiple save options once an evaluation is complete.

Presently, the only option is to save and send to agent. It would be helpful to be able to just save to record data or also save and send to manager/supervisor.
Phylicia Clemons 9 months ago in RingCentral Contact Center 1 Future consideration

Make RingCentral contacts show up when I receive a text to my email

My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the cont...
Nicole Redifer 9 months ago in RingCentral Mobile App 0 Under review

Show the number of evaluations that have been completed in the Performance Monitoring next to the average score.

Ability to view the total amount of evaluations completed based on the date range entered in Performance Monitoring.
Fatima Gonzalez 9 months ago in RingCentral Contact Center 1 Future consideration

Allow the RC Desktop app .exe installation to be installed silently

There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have. Allowing a silent install would be beneficial to those who script their deployments out and for ...
Nate Smeal 9 months ago in RingCentral Web/Desktop App 0 Under review

New User Report

A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the informa...
Michael Scott 9 months ago in RingCentral Admin Portal 0 Under review

Club Ready API integration

Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate
BODYBAR Keller 9 months ago in Developer Platform and APIs 1 Under review

When retrieving voice messages from outside the office, I would like the callers phone number announced, along with date and time of call

we work from the road most of our day and need to log in caller phone number for return calls later on the day
Stephanie Stephens 9 months ago in RingCentral Phone 0 Under review

Remove View Options Banner when viewing a shared screen.

When presenting a shared screen, the full screen is not visible in Speaker view because of the View Options banner.
Phu Pham 9 months ago in RingCentral Video 0 Under review

transcription of Japanese

I hope that the transcription of the conference content in Japanese will be implemented.
Atsushi Iida 9 months ago in RingCentral Meetings & Webinar 0 Under review

Add a Social Recognition App into Ring Central app choices?

Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.
Alyssa Zaccaria 9 months ago in RingCentral Web/Desktop App 0 Under review