Skip to Main Content

All ideas

Showing 3706

Analytics Portal Performance Reports Visibility

It would be great if there was a feature that allowed reports created on other extensions to be viewed by other people, or whose visibility and management can be shared with other people for example, if 4 people were on the same team and someone c...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Copy and paste up to 50 numbers into recipient box at once for texting tool

Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...
Chase Owens almost 2 years ago in RingCentral Analytics 0 Under review

Call monitor join prior to connection (while ringing)

Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was a...
Brian Bronstein almost 2 years ago in RingCentral Phone 0 Under review

Ability to clear individual @mentions in @mentionfeed

Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on. Possible solve: Allow me to X out or ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Remove duplicates in call log

Want to be able to pull call logs and filter out the duplicates
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Labels to Identify groups

I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to hav...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock almost 2 years ago in RingCentral Admin Portal 0 Under review

To be able to have unlimited talktime using the RC Polycom deskphone

The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .
Guest almost 2 years ago in Hardware 0 Under review

Notification After Certain Voicemail Quantity

For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially ...
Phonehub 1 - Potaia almost 2 years ago in RingCentral Phone 0 Under review