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Shared Lines for Polycom CCX series phones

Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported. https://support.ringcentral.com/article/Shared-Lines-System-Requirements.html https://support.ringcentral.com/article/5927.html
Luis Alvarez 9 months ago in Hardware 0 Under review

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos 9 months ago in RingCentral Contact Center 2 Already exists

Stay on Call - Call Transfers - Toggle Feature

A lot of users do not like that they have to unselect the "stay on call" box when cold transferring. In our usage of EngageVoice, we direct all users to cold transfer because we utilize a chat program to inform of the incoming call beforehand. We ...
Doug Stevens 9 months ago in RingCentral Engage Voice 0 Under review

Facilitate creating task to call numbers on recurring basis

I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list ...
Heather Zickefoose 9 months ago in Developer Platform and APIs 0 Under review

Simplify invite participants on RC Rooms controller and scheduling display

It would be really helpful if there could be somewhere where you could add a list of frequently used participants or contacts that you could choose from or that would auto populate when you started typing their name to add them to a RC meeting fro...
Danielle Howes 9 months ago in RingCentral Rooms 0 Under review

Ability to add call log contacts to any list including global company list.

There needs to be an ability to save call log contacts to any contact list not just default to users personal list.
Marcus Troup 9 months ago in RingCentral Web/Desktop App 0 Under review

Provide a way to block delete contacts and voice mail.

Summary I find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage b...
Bill Marzahn 9 months ago in RingCentral Mobile App 0 Under review

On all UI screens make them expand as the available real estate expands.

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.
Will Snyder 9 months ago in RingCentral Contact Center 1 Future consideration

Dialer (PC) removal of records without deactivating an entire list

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....
Will Snyder 9 months ago in RingCentral Contact Center 1 Future consideration

Create process for bulk user call park add

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...
Our Master Login Do Not Change 9 months ago in RingCentral Admin Portal 0 Under review