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%SLA for the entire organization

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Agent Details

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Enumerate a limited number of users to reduce page load times

We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the n...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Logged in support experience for premium support customers

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Fix DST Bug in Reports

After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur. For example, on M...
Stephen Chontofalsky over 1 year ago in RingCentral Analytics 0 Under review

contacts on rc phone and rc app not synchronized

contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobile cu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

requesting a feature to have an option to change the logo in the RC unified app.

requesting a feature to have an option to change the logo in the RC unified app.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

allow user to keep the forwarding number when a custom answering template saved

Background: Admin can set up custom answering rules with forwarding number for single user When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number. Wanted: system ...
Sugar Lam over 1 year ago in RingCentral Admin Portal 0 Under review

Default settings for Schedule with RingCentral O365 addon

Currently the scheduler Outlook addon defaults to having a password. It would be great to allow for default settings to be set within the addon.
Guest over 1 year ago in RingCentral Video 0 Under review

new app will not chime if it is in the forefront, needs to chime at all times when a new notification comes in

i need to know immediately when something new comes across and the sound helps me
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review