All ideas

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? https://developers.ringcentral.com/api-reference/Teams/readGlipTeam Use-case: Aut...

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...

It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to reme...

I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first...

Hello, we have configured our RC in the multi-site fashion. It will be ideal if we can view the LOB Analytics by individual site in addition to the global view. Can that filter be added? Thanks! Todd

A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.

Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if ...

When calling internally, have an option to disable user greetings.

The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.