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Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...
Mike Dickson over 2 years ago in RingCentral Web/Desktop App 0 Under review

Teams API - Get Members

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? Use-case: Aut...
Josh Heri over 1 year ago in Developer Platform and APIs 0 Planned

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac over 1 year ago in RingCentral Analytics 0 Under review

YeaLink T47W - Page & Park Buttons

It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to reme...
107 Jay Young about 1 year ago in Hardware 0 Under review

Allow anyone to begin and host video meetings

I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first...
Finch Livesley-James about 1 year ago in RingCentral Admin Portal 0 Under review

LOB Analytics by Site

Hello, we have configured our RC in the multi-site fashion. It will be ideal if we can view the LOB Analytics by individual site in addition to the global view. Can that filter be added? Thanks! Todd
Guest about 1 year ago in RingCentral Analytics 0 Under review

Setup shared document/spreasdsheet feature in RC App

A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
Breck Tyson about 1 year ago in RingCentral Web/Desktop App 0 Under review

Set time of day for call log delivery

Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if ...
Jason O'Leary about 1 year ago in RingCentral Phone 0 Under review

Disable User Greetings for internal calls

When calling internally, have an option to disable user greetings.
209 IT Desk about 1 year ago in RingCentral Admin Portal 0 Under review

Allow super admins to change a user's pin without changing their password

The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review