Skip to Main Content

Customer Ideas Portal

Showing 3878 of 3878

Preview Coversheet

Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Display destination number of inbound SMS

My business has 6 inbound numbers; one main and 5 fax lines. All SMS to any of the numbers is directed to a single extension. Currently, there is no way to tell for which number the text is intended. Identifying which line the text came in on woul...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Install RC Unified App for All user under admin access

Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Send Video Meeting Invite via Text Message

When you create a meeting invite it would be nice to be able to send that invite out via text message either by entering a phone number or selecting a contact number.
Randy Olsen over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow computer app to transfer calls away from a deskphone

When a receptionist or user answers a call on a physical deskphone they should be able to use the computer app to initiate a transfer without having to "flip" the call first and then transfer it.
Randy Olsen over 1 year ago in RingCentral Web/Desktop App 0 Under review

Dialing a number containing letters or words doesn't automatically convert to numbers

In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
Austin Clark over 1 year ago in RingCentral Web/Desktop App 0 Under review

Dialing phone numbers doesn't automatically add dashes

It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
Austin Clark over 1 year ago in RingCentral Web/Desktop App 0 Under review

Remove delay between typing a phone number and pressing enter

If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be diale...
Austin Clark over 1 year ago in RingCentral Web/Desktop App 0 Under review

Additional Filter on the Call logs

Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast over 1 year ago in RingCentral Admin Portal 0 Under review