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Customer Ideas Portal

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"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

AV1 video codec

hello , is there any hope ringcentral will adopt AV1 royalty free video coding format of AOMEDIA ? https://aomedia.org/ It has a lot of benefits against H.246 used now.
Djilali Chadli over 1 year ago in RingCentral Video 0 Under review

Bug report: Multiple flips may require closing and re-opening the mobile app

Scenario: Initiate a call from the desktop phone. Flip the call to the mobile app. Flip the call back to the desk phone. The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" optio...
Craig Rhinehart over 1 year ago in RingCentral Mobile App 0 Under review

Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application

I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance departm...
Smita Samant over 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral Portal Transfers: Search by order no or telephone number

When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number. https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
Fraz Hamid over 1 year ago in RingCentral Admin Portal 0 Under review

Saving a Number while on Call

Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.
Aibram Lei Arinque over 1 year ago in RingCentral Phone 0 Under review

See list of devices the user has logged in to.

Show all the devices that the user has logged into, including the mobile app on a cell phone.
Peter Norgaard over 1 year ago in RingCentral Admin Portal 0 Under review

Sub Team or Team Channel

We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scr...
Larry Davis over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add an option to block deleting call logs in Ring central application

our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We...
Jean Granizo over 1 year ago in RingCentral Phone 0 Under review

Set Incoming Call Ring Duration for Phone Handset using a Template

In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset. By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / ...
Huw David over 1 year ago in RingCentral Admin Portal 0 Under review