All ideas

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...

The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.

Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their nu...

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...

It would be useful if you can show a brief description of the difference settings under Call information displayed:

To categorize my contacts in different categories

Healthcare company has to have HIPAA compliance and viewing faxes from email isn't an option. We have to go in RingCentral portal to view the attachments. As the result, all the past faxes (probably the past 2-3 years) need to be saved somewhere o...