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Disable DTMF Codes/Shortcuts

Hi, Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
Wayne Boyce (Ext:313) 10 months ago in RingCentral Phone 0 Under review

Random email sent to say my profile was changed to recording on

This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
Will Snyder 10 months ago in RingCentral Phone 5 Will not implement

Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup

It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
Vince Vales Jr 10 months ago in Hardware 0 Under review

Provide non-updating Desktop App versions on a download page

Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no l...
Dean Eckstrom 10 months ago in RingCentral Web/Desktop App 0 Under review

Default User Settings when submitting Cases in RC Support

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Martin Thompsen 10 months ago in RingCentral Admin Portal 1 Under review

Audio test feature RC app Windows

How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
Javier Ortiz 10 months ago in RingCentral Web/Desktop App 0 Under review

In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)

When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one...
Chris Rosa 10 months ago in RingCentral Web/Desktop App 0 Under review

Make changes on provisioning server: CISCO Short Interdigit timer

The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
Don Painter 10 months ago in Hardware 0 Under review

Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller 10 months ago in RingCentral Admin Portal 1 Needs more information

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac 10 months ago in RingCentral Analytics 0 Under review