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Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Put back HOLD button on Glip phone pad

The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
. . over 1 year ago in RingCentral Web/Desktop App 0 Under review

List Queue lines as "Queues" on the app rather than "Direct"

Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their nu...
Kyle Workman over 1 year ago in RingCentral Web/Desktop App 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest over 1 year ago in RingCentral Phone 0 Under review

Integrate Rocket Matter

Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.
Wendy Busse-Coleman over 1 year ago in RingCentral Integrations 0 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney over 1 year ago in RingCentral Admin Portal 0 Under review

Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Display Settings

It would be useful if you can show a brief description of the difference settings under Call information displayed:
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Segregation of contacts on Apple iPhone and sort via Last Name/First Name

To categorize my contacts in different categories
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Retrieve faxes in the past

Healthcare company has to have HIPAA compliance and viewing faxes from email isn't an option. We have to go in RingCentral portal to view the attachments. As the result, all the past faxes (probably the past 2-3 years) need to be saved somewhere o...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists