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Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Adding user's job title in RingCentral should Sync with Ring Central Desktop

When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app. This would allow better admin management of the organization.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Planned

Names for Cell Phone Users in Ring Central Meetings/Video

My organization wants to be able to identify cell meeting call-ins more quickly by name (not manually changing their name). All of our call-in people are RingCentral users, so the feature I am requesting would be for RingCentral to check the cellp...
Guest almost 2 years ago in RingCentral Video 0 Future consideration

Allow API SMS/MMS sending from all account numbers

Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way ...
Guest almost 2 years ago in Developer Platform and APIs 1 Planned

Call Waiting for iOS/Android

Can you add call waiting for RC Phone app on Android/iOS? Right now just receiving missed call prompt which makes it appears like users are avoiding calls
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Save custom status

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...
Luke Sipple almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Attendees ability to pause live Webinar

The functionally of a live webinar currently as a host can pause the recording of the webinar and then re-start, but if the webinar itself is live, the attendees cannot pause it unless the host actually stops it for a few minutes. We would like th...
Cindy Hubert almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Inactive queue skipping

When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.
Mike Arneson almost 2 years ago in RingCentral Phone 0 Future consideration