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Customer Ideas Portal

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To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients

Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Separate option for user that can park and user that can accept private park location

By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can a...
Jessa Remo over 2 years ago in RingCentral Admin Portal 0 Under review

Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.

We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal...
Guest over 2 years ago in Hardware 0 Under review

Add a field to capture the number a user dialed in the Salesforce Integration

The inability to attribute a phone call via Salesforce is a bit alarming as this is a huge miss on RingCentral's part. One of the primary reasons to have multiple phone numbers beyond the obvious of going to different people is to attribute where ...
Kevin Moore about 1 year ago in RingCentral Integrations 0 Under review

add checklists to messaging

It would be really nice to be able to create a checklist, or to-do type list in direct messages and teams. Maybe this could be implemented by adding the option for multiple check-boxes on a task?
Ian Doyle about 1 year ago in RingCentral Web/Desktop App 0 Under review

Live Agents reachability regardless of the Account plan tier

Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-...
Vince Vales Jr about 1 year ago in RingCentral Admin Portal 0 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller about 1 year ago in RingCentral Phone 0 Under review

Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi over 2 years ago in RingCentral Admin Portal 0 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz about 1 year ago in RingCentral Phone 0 Under review

More Customized Analytics

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...
Rachel Barlow about 1 year ago in RingCentral Analytics 0 Under review