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Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Record separate files for each live feed in RC Meetings

I use the RC Meeting recordings for Youtube videos and other media. I'd like the option to separate out each participants video feed into it's own video file. A second or other option would be to be able to override the Active Speaker recording fe...
Jordan Brewer almost 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk almost 2 years ago in RingCentral Phone 1 Under review

I would like to display our company logo instead of my name when video was turned off.

When I am in a meeting and turn off my video, it displays my name. I would like to display our company logo instead of my name
Guest almost 2 years ago in RingCentral Meetings & Webinar 1 Already exists

Monitoring RC Chat Messages for Human Resources and Security

Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I ha...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Save closed captioning on the recorded meetings.

I would like to use captioning on my meeting, record that meeting, and have the live captioning appear in my recording. I would like to capture the closed captioning on the recording not just visible during the meeting session
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Add the option to delete history messages posted by a bot

When using the webhook on the Glip API, received messages in a Team show only the "like" and "bookmark" button. Over time the the history of received messages is getting long. It would be nice to be able to delete those messages without deleting t...
Mike Beijerbacht almost 2 years ago in RingCentral Web/Desktop App 1 Under review

MMS/Group text capability in Salesforce Integration

In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is...
Guest almost 2 years ago in RingCentral Integrations 2 Future consideration

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration