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update call logs filter

I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
John Ramirez about 1 year ago in RingCentral Admin Portal 0 Under review

Automatic call forwarding that rotates weekly on external numbers

A feature for forwarding option which automatically rotates weekly to a list of external numbers.
Guest about 1 year ago in RingCentral Phone 1 Under review

Can unread messages been highlighted

is it possible to highlight unread messages in glip?
Guest about 1 year ago in RingCentral Web/Desktop App 3 Under review

Better visuals/setup on new RC

The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not...
Andie Carole Byron about 1 year ago in RingCentral Web/Desktop App 0 Under review

Font too large

The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
Guest about 1 year ago in RingCentral Phone 0 Under review

Quality planner / Scorecard settings - Allow dispute to go to Another person

Quality planner / Scorecard settings - allows the person designing the scorecard to route to evaluator or one specified person. Desired state is to have the ability to route a disputed evaluation to more than one person.
Matthew Walsh about 1 year ago in RingCentral Contact Center 1 Under review

Quality planner in QM has limitations; unable to select an individual instead of a group.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.
Matthew Walsh about 1 year ago in RingCentral Contact Center 1 Under review

Group Call pickup

Group Call pickup - should be available for Office Standard plan
Guest about 1 year ago in RingCentral Phone 1 Will not implement

Calling Hotlines

It would be best if we can call hotlines and support all numbers
Guest about 1 year ago in RingCentral Web/Desktop App 3 Will not implement

Send Text To Phone Number you Called at the same time

Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the nu...
Guest about 1 year ago in RingCentral Mobile App 0 Under review